Bilingual Account Associate
Our client has an immediate full-time permanent opportunity available for a Bilingual Account Associate in Brampton, ON, Kitchener, ON and Montreal QC
Essential Duties and Responsibilities:
Customer interaction (external and internal), response & follow up.
Serves as the lead point of contact for customer account management matters as part of a team-based queue, establish and maintain a high level of customer satisfaction with internal and external customers, and build and maintain strong, long-lasting customer relationships.
Aligns company products and services with customer needs, propose solutions that are compliant with appropriate local, state and federal regulations, and increase account penetration through consultative selling skills.
Negotiates, updates, and renews customer service agreements to maximize profits by providing ongoing education of contract details and use of strong negotiation skills.
Resolves challenging customer requests and collaborate with the Inside Sales Manager to resolve all customer escalations or issues.
Communicate rates, charges and service strategies with conviction as well as understand and effectively use customer incentives and concessions within appropriate profit targets and level of authority.
Collaborates with sales team to identify and grow opportunities within territory and engage additional business opportunities, referring internally as appropriate.
Use the company's sales productivity software tools accurately and consistently (i.e. Salesforce.com/Customer Relationship Management and Pricing Tools).
Prepares reports as needed and/or handle general administrative duties as appropriate.
Education and Experience:
High School Diploma or GED (accredited).
One (1) year of business-to-business account management experience at a proficient level (in addition to education requirement).
Other Knowledge, Skills or Abilities Required:
Ability to speak fluent conversational French and English (bilingual)
Ability to effectively convert customer cancellation requests into long term relationships.
Ability to effectively build relationships across a wide variety of business types.
Ability to multi-task and perform computer duties across multiple screens while on phone with customers addressing issues or concerns in a professional tone and temperament.
Proficient in time management and in computer skills – Word, Excel, Power Point, etc.
Positive attitude that enjoys assisting and providing solutions to others.
High impact communication in written and verbal manner.
Ability to adapt to change and manage multiple priorities.
Ability to negotiate effectively.
Please email your resume email@example.com