Bilingual Account Associate

Our client has an immediate full-time permanent opportunity available for a Bilingual Account Associate in Brampton, ON, Kitchener, ON and Montreal QC

Essential Duties and Responsibilities:

  • Customer interaction (external and internal), response & follow up.

  • Serves as the lead point of contact for customer account management matters as part of a team-based queue, establish and maintain a high level of customer satisfaction with internal and external customers, and build and maintain strong, long-lasting customer relationships.

  • Aligns company products and services with customer needs, propose solutions that are compliant with appropriate local, state and federal regulations, and increase account penetration through consultative selling skills.

  • Negotiates, updates, and renews customer service agreements to maximize profits by providing ongoing education of contract details and use of strong negotiation skills.

  • Resolves challenging customer requests and collaborate with the Inside Sales Manager to resolve all customer escalations or issues.

  • Communicate rates, charges and service strategies with conviction as well as understand and effectively use customer incentives and concessions within appropriate profit targets and level of authority.

  • Collaborates with sales team to identify and grow opportunities within territory and engage additional business opportunities, referring internally as appropriate.

  • Administrative work.

  • Use the company's sales productivity software tools accurately and consistently (i.e. Salesforce.com/Customer Relationship Management and Pricing Tools).

  • Prepares reports as needed and/or handle general administrative duties as appropriate.

Education and Experience:

  • High School Diploma or GED (accredited).

  • One (1) year of business-to-business account management experience at a proficient level (in addition to education requirement).

Other Knowledge, Skills or Abilities Required:

  • Ability to speak fluent conversational French and English (bilingual)

  • Ability to effectively convert customer cancellation requests into long term relationships.

  • Ability to effectively build relationships across a wide variety of business types.

  • Ability to multi-task and perform computer duties across multiple screens while on phone with customers addressing issues or concerns in a professional tone and temperament.

  • Proficient in time management and in computer skills – Word, Excel, Power Point, etc.

  • Positive attitude that enjoys assisting and providing solutions to others.

  • High impact communication in written and verbal manner.

  • Ability to adapt to change and manage multiple priorities.

  • Ability to negotiate effectively.

Please email your resume recruit@lakesearchgroup.com