Bilingual Inside Account Manager

Our client has a full-time permanent opportunity available for a Bilingual Inside Account Manager in Brampton, ON 


The Bilingual Inside Account Manager is responsible for proactive maintenance and revenue growth of current Company customers within a book of business, ensuring that all assigned customers have signed service agreements, in initial term and on file.

 

Essential Duties and Responsibilities:

  • To perform this job successfully, an individual must be able to perform all essential duties confidently. Additional minor duties may be assigned as needed.

  • Increase account penetration with strategic product sales

  • Communicate proactively with all customers quarterly, to strengthen and expand relationships

  • Persuade current customers to sign written agreements by providing ongoing education of contract details and use of strong negotiation skills

  •  Update and renew customer service agreements

  • Resolve service escalations within the defined territory

  • Generate revenue growth by utilizing consultative selling skills in conjunction with value propositions

  • Communicate rates, fees and service strategies with conviction

  • Understand and use customer incentives and concessions within appropriate profit targets and level of authority

  • Establish and maintain a high level of customer satisfaction

  • Communicate and collaborate with the Inside Sales Manager to resolve customer issues

  • Align Company products and services with customer needs

  • Engage additional Company business opportunities - referring internally as appropriate

  • Use Company sales productivity software tools accurately and consistently (i.e. Customer Relationship Management and Pricing Tools)

  • Propose customer solutions that are compliant with appropriate local, state and federal regulations


Education and Experience:


Required: High school diploma, GED or High School Equivalency and 3 years experience in non-consumer based industry sales. 

 

Preferred: Post Secondary Diploma or degree plus 2-years sales experience in non-consumer based sales, commercial sales, or service industry environment that includes: successfully converting customer cancellation requests in order to maintain revenue levels, and/or complex negotiations resulting in signed customer contracts.

 

Certificates, Licenses, Registrations or Other Requirements

Fluent in both written and spoken French and English

Please email your resume recruit@lakesearchgroup.com

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