Bilingual Inside Account Manager
Our client has a full-time permanent opportunity available for a Bilingual Inside Account Manager in Brampton, ON
The Bilingual Inside Account Manager is responsible for proactive maintenance and revenue growth of current Company customers within a book of business, ensuring that all assigned customers have signed service agreements, in initial term and on file.
Essential Duties and Responsibilities:
To perform this job successfully, an individual must be able to perform all essential duties confidently. Additional minor duties may be assigned as needed.
Increase account penetration with strategic product sales
Communicate proactively with all customers quarterly, to strengthen and expand relationships
Persuade current customers to sign written agreements by providing ongoing education of contract details and use of strong negotiation skills
Update and renew customer service agreements
Resolve service escalations within the defined territory
Generate revenue growth by utilizing consultative selling skills in conjunction with value propositions
Communicate rates, fees and service strategies with conviction
Understand and use customer incentives and concessions within appropriate profit targets and level of authority
Establish and maintain a high level of customer satisfaction
Communicate and collaborate with the Inside Sales Manager to resolve customer issues
Align Company products and services with customer needs
Engage additional Company business opportunities - referring internally as appropriate
Use Company sales productivity software tools accurately and consistently (i.e. Customer Relationship Management and Pricing Tools)
Propose customer solutions that are compliant with appropriate local, state and federal regulations
Education and Experience:
Required: High school diploma, GED or High School Equivalency and 3 years experience in non-consumer based industry sales.
Preferred: Post Secondary Diploma or degree plus 2-years sales experience in non-consumer based sales, commercial sales, or service industry environment that includes: successfully converting customer cancellation requests in order to maintain revenue levels, and/or complex negotiations resulting in signed customer contracts.
Certificates, Licenses, Registrations or Other Requirements
Fluent in both written and spoken French and English
Please email your resume email@example.com