Bilingual Inside Commercial Rep

Our client has a full-time permanent opportunity available for a Bilingual Inside Commercial Rep in Kitchener, ON 


The Opportunity:  As a Bilingual Inside Commercial Representative (ICR), you’ll be responsible for taking a high volume of inbound calls, assisting current customers and closing new customer sales. You’ll be the customers’ primary contact, maintaining a strong customer relationship and handling service requests while earning monthly monetary incentives for closing new business. 

 

Customer Service Representatives must have the ability to communicate effectively and professionally, in a conversational manner. The ability to work well within a fast-paced, corporate environment is a must.

 

Requirements:

  • Excellent verbal and written communication skills in both French and English.

  • Proficient with Microsoft Office programs, MS Word, Excel, and Outlook

  • Strong data entry skills

  • Ability to complete a mandatory 6-week paid training 

  • 2 or more years of customer service or call center experience 

  • High school diploma, GED or High School Equivalency

 

Benefits:

Benefits include Medical, Dental, Vision, Life Insurance and Short Term Disability.  As well as a Stock Purchase Plan, Company match on RRSP, and more!  Our employees also receive Paid Vacation, Holidays, and Personal Days.  

 

SKILLS AND CERTIFICATIONS: 

  • Bilingual (French & English) - verbal and written

  • 2 or more years of customer service or call center experience

  • Proficient with Microsoft Office programs, MS Word, Excel, and Outlook